Warranty and Maintenance in an Epoxy Flooring Contract

Warranty and maintenance are often merged into one, but in an epoxy flooring contract they are two different obligations: warranty is the applicator’s obligation for defects within the committed scope; maintenance is the user’s obligation during the floor’s operation. Confusing the two is a common reason warranty claims are refused.

This article presents the industry’s general clause framework. This article does NOT commit to any Kadier warranty policy, and states no Kadier warranty duration, no Kadier-specific scope of exclusions, and no Kadier response or handling time. All Kadier warranty content must be read in the warranty clause of the signed contract for the specific project.

How does warranty differ from maintenance?

	Warranty	Maintenance
Belongs to	The applicator	The user
Content	Remedying application or material defects within the committed scope	Correct cleaning, periodic inspection, use within the permitted loads and chemicals
Basis	The warranty clause in the contract	The use and maintenance instructions handed over at acceptance, and the contract
On breach	The applicator repairs under the stated process	May lose warranty rights if misuse causes damage — depending on the contract clause

Five points a warranty clause must contain

1. Items covered by warranty

State clearly which items the warranty covers — for example peeling, blistering, or abnormal wear caused by application or material defects — instead of writing generally “warranty for the whole floor”. Items not stated are hard to prove within scope when they occur.

2. Trigger conditions

The defect must arise from application or materials, and be recorded within the warranty period stated in the contract. Defects from misuse, loads beyond the design, or chemicals outside the scope do not belong in the same group as application defects.

3. Defect-reporting and handling process

The contract should state clearly: in what form defects are reported, how the applicator surveys and determines the cause, and under which remedy plan. The clearer the process, the less dispute over waiting time. This article states no specific response or handling time, because that is content agreed in each contract.

4. Exclusion cases

The industry’s commonly seen exclusion table — stated as “depending on the contract”, not as the policy of any particular party:

• Damage from misuse: loads beyond the design, dragging sharp objects, heavy impacts.
• Contact with chemicals outside the scope of the chosen coating system.
• Substrate settlement or structural cracking arising after handover, not an application defect of the coating layer.
• Self-repair, adding another coat, or hiring a third party to intervene before the warranty party has surveyed.

5. Accompanying maintenance obligations

Many warranty clauses are tied to the user carrying out maintenance as instructed. Failure to carry out maintenance may affect warranty validity — this must be stated clearly in the contract, not assumed.

A maintenance schedule the user should follow

• Correct cleaning: use cleaning methods and chemicals suited to the coating system; avoid strong cleaning chemicals outside the handover instructions.
• Periodic inspection: walk the floor on a self-set schedule, recording early deep scratches, peeling edges and chemical stains for local treatment before they spread.
• Keep a log: record cleaning dates, chemicals used, and any impact or chemical spill incidents — the log is important evidence when a warranty is needed.
• Protect weak points: column bases, door edges and forklift turning areas wear first; pay attention to these points during inspection.

When the floor is damaged: reporting process and preserving evidence

1. Photograph and video the damaged area, with an overall view of the zone to show the extent of spread.
2. Record the time of discovery and prior developments (any impact, chemical spill or repair).
3. Keep the condition unchanged — do not self-repair or add a new coat before the warranty party surveys, as self-repair may destroy the basis for determining the cause.
4. Send the request in the exact form and to the exact contact stated in the contract, and keep confirmation of sending.

Cross-check with the contract checklist at what clauses an epoxy flooring contract needs and the handover acceptance criteria before entering the warranty phase. Reference coating systems: RollCoat, LevelFlow, StatGuard, AquaBase.

Frequently asked questions

Is a peeling floor automatically covered by warranty?

Not automatically. The cause must be determined: an application or material defect falls within warranty scope if the contract states so; peeling from substrate settlement, loads beyond the design, chemicals outside the scope or self-repair usually falls in the exclusion group. The conclusion belongs to the actual survey and the signed contract clause.

Can incorrect maintenance void the warranty?

Possibly, depending on the contract clause. That is why the maintenance obligations stated in your own contract should be read carefully, and a maintenance log kept as evidence.

After the warranty period ends, what happens if the floor is damaged?

After the warranty period stated in the contract, repairs fall under a new paid repair service as agreed — for example local repair or recoating zone by zone — rather than a warranty claim.

Cross-check the warranty clause in your own contract: send the contract or describe the item needing explanation via Kadier’s quotation page or contact page. Direct contact: Hotline/Zalo 0899355489, WeChat wxid_95o54joujyrr12. This article promises no new warranty policy.

Illustration: Mikael Blomkvist / Pexels (stock photo, not a Kadier project).